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Setting up utilities in Decatur

In Decatur, Ameren delivers electricity, Ameren Illinois delivers gas, the City of Decatur Water runs water and sewer, and Decatur Garbage & Recycling handles trash pickup.

Your utilities in Decatur

Who to call for each service in Decatur, and how to start it.

ServiceProviderHow to start

Electric

Ameren

The electric company for central and southern Illinois.

To start: Ameren asks for your Social Security number to start service, to help protect customers from fraud. If you don’t have a Social Security number, you can call Ameren to arrange another proof of identity instead.

Start or stop service1 (800) 755-5000
Read our Ameren guide

Gas

Ameren Illinois

Ameren Illinois is a regulated electric and natural gas delivery company.

To start: Apply online with your Social Security number (without one, contact Ameren to arrange proof of identification); your electricity must be on before gas is turned on, and a new customer may need a deposit if their credit score is below Ameren’s threshold.

Customer service1 (800) 755-5000Start on ameren.com (opens ameren.com in a new tab)

Water & sewer

City of Decatur Water

Residential customers are typically billed for water and a sewer user fee.

To start: Call Utility Customer Service at 217-424-2841 to start water service.

Customer service1 (217) 424-2841Start on decaturil.gov (opens decaturil.gov in a new tab)

Trash & recycling

Decatur Garbage & Recycling

Five private haulers provide Decatur’s residential garbage collection.

To start: Use the City’s Digital Atlas to identify the hauler serving your address, then contact that hauler to arrange service.

Recycling service is available to residential customers in single-family homes and residences with up to six units.

Customer service1 (217) 424-2727Start on decaturil.gov (opens decaturil.gov in a new tab)

What Decatur homes pay for electricity

This is Ameren’s average for the homes it serves. Your own bill depends on your home’s size and how you heat it.

$153

Ameren’s average home bill, per month

17.4¢

Ameren’s average price per kilowatt-hour (kWh)

FAQ

Questions about moving to Decatur

One of five private haulers, assigned by service area: GFL (217-935-5652), Waste Management (800-796-9696), Jeremy Doolin Disposal (217-422-5298), Doolin Disposal (217-423-1680) or Murrell’s Disposal (217-519-0910). Use the City’s Digital Atlas to identify the hauler serving your address.

Contact your hauler if you need a recycling cart. The recycling fee is assessed on water bills.

Sources: Ameren, Ameren Illinois, City of Decatur Water, Decatur Garbage & Recycling, EIA.

Public Grid isn’t affiliated with these companies.

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