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Setting up utilities in Syracuse

In Syracuse, National Grid delivers electricity, National Grid delivers gas, the Syracuse Water Department runs water, Onondaga County Water Environment Protection handles sewer, and the Syracuse Department of Public Works handles trash pickup.

Moving to Syracuse? Public Grid can set up your electric for you.

Your utilities in Syracuse

Who to call for each service in Syracuse, and how to start it.

ServiceProviderHow to start

Electric

National Grid

The electric company for Buffalo and upstate New York.

To start: National Grid asks for your Social Security number when you start service and uses it for a soft credit check to confirm who you are. It won’t affect your credit score. National Grid may also ask for information from your driver’s license.

Or let Public Grid set it up →
Start or stop service1 (800) 642-4272Start on nationalgrid.com (opens myaccount.nationalgrid.com in a new tab)
Read our National Grid guide

Gas

National Grid

National Grid delivers natural gas in upstate New York.

To start: Request service 5 to 7 days before you move in, with your Social Security number, your legal name as shown on your SSN card and your new address ready; you may be asked for information from your driver’s license.

Customer service1 (800) 642-4272Start on nationalgridus.com (opens nationalgridus.com in a new tab)

Water

Syracuse Water Department

Supplies and distributes safe drinking water for the City of Syracuse.

City water bills are sent to the property owner, who is responsible for paying the bill.

Customer service1 (315) 448-8238syr.gov (opens syr.gov in a new tab)

Sewer

Onondaga County Water Environment Protection

Onondaga County’s public sewer utility for the sanitary district.

WEP’s sanitary sewer unit charge appears on Onondaga County Real Property Tax bills.

Customer service1 (315) 435-2260onondaga.gov (opens onondaga.gov in a new tab)

Trash & recycling

Syracuse Department of Public Works

Picks up residential trash weekly on your collection day.

Trash is collected weekly for residences with city-issued trash carts.

Customer service1 (315) 448-2489syr.gov (opens syr.gov in a new tab)

What Syracuse homes pay for electricity

This is National Grid’s average for the homes it serves. Your own bill depends on your home’s size and how you heat it.

$150

National Grid’s average home bill, per month

23.2¢

National Grid’s average price per kilowatt-hour (kWh)

Estimate your National Grid bill

FAQ

Questions about moving to Syracuse

City water bills are sent to the property owner, who is responsible for paying the bill. If your lease says you must pay the water bill, you and your landlord will need to make arrangements to get the bill and payment information.

A final reading must be provided before closing: call the Water Department at 315-448-8238 on the day of the closing. Make sure the bill is settled at closing, as any outstanding debt will transfer with the property.

Sources: National Grid, Syracuse Water Department, Onondaga County Water Environment Protection, Syracuse Department of Public Works, EIA.

Public Grid isn’t affiliated with these companies.

Report a mistake (opens support.onepublicgrid.com in a new tab)