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Setting up utilities in Dallas

In Dallas, you choose who sells your electricity, Atmos Energy delivers gas, Dallas Water Utilities runs water and sewer, and the City of Dallas Sanitation Services handles trash pickup.

Moving to Dallas? Public Grid can set up your electricity on our own plan.

Your utilities in Dallas

Who to call for each service in Dallas, and how to start it.

ServiceProviderHow to start

Electric

You choose

In Texas, you choose your electricity provider. Oncor delivers the power, and you pick the company that sells it.

Delivers the power

Oncor

The same for every Dallas home. Call them about outages and downed lines.

Outages and downed lines1 (888) 313-4747

Sells it to you · you pick

The electricity provider you choose

Your plan, your rate and your bill come from them. The state lists every plan.

Compare plans on Power to Choose (opens powertochoose.org in a new tab)

How to start: pick a plan from the list and sign up with them. They arrange the connection with Oncor.

You can get started with Public Grid

We have our own electricity plan. Sign up in a few minutes.

Start service with Public Grid

Gas

Atmos Energy

Atmos Energy provides natural gas in the Dallas and Fort Worth area.

To start: Use the online form, which asks for your mailing address, personal information and a username, then the address to serve.

Customer service1 (888) 286-6700Start on atmosenergy.com (opens atmosenergy.com in a new tab)

Water & sewer

Dallas Water Utilities

Dallas Water Utilities provides water, wastewater and stormwater service.

To start: Set up an account online with DallasGo or call customer service on weekdays; a deposit is billed on your first bill unless you meet one of the listed exceptions.

Dallas Water Utilities also handles billing for Dallas sanitation and stormwater accounts.

Customer service1 (214) 651-1441Start online (opens dallasgo.dallas.gov in a new tab)

Trash & recycling

City of Dallas Sanitation Services

The City collects garbage and recycling weekly from houses and duplexes.

The City is the only collector for houses and duplexes, while multi-family properties may use the City or an authorized private hauler.

3111 (214) 670-3111dallascityhall.com (opens dallascityhall.com in a new tab)

What Texas homes pay for electricity

This is the Texas average. Your own bill depends on your plan, your home’s size and how you heat it.

$178

Texas’ average home bill, per month

16.0¢

Texas’ average price per kilowatt-hour (kWh)

FAQ

Questions about moving to Dallas

Not if you live in a house or duplex: City Sanitation Services is the only collector there. Apartments and other multi-family properties may use the City or a private hauler. To find your collection schedule, search your address on the Sanitation Services page.

Yes, if you’re on the ERCOT grid and an electric co-op or a city-owned utility doesn’t serve your home. Power to Choose, a website run by the Public Utility Commission of Texas, lets you compare plans and rates from retail electric providers.

Sources: Oncor, Atmos Energy, Dallas Water Utilities, City of Dallas Sanitation Services, EIA.

Public Grid isn’t affiliated with these companies.

Report a mistake (opens support.onepublicgrid.com in a new tab)