Setting up utilities in Norfolk

Dominion Energy Virginia

The electric company for Richmond and most of Virginia.

To start: Dominion Energy asks for your Social Security number when you start service, along with your full legal name and your new address. Its start-service page doesn’t list another kind of ID you can give instead.

Virginia Natural Gas

Virginia Natural Gas serves customers in southeastern Virginia.

To start: Complete the start service request form or call 1-866-229-3578 if your home already has a gas meter.

Norfolk Department of Utilities

Norfolk Utilities delivers drinking water to customers across the city.

To start: Submit the Start Water Service application with a government-issued ID and Social Security number for each homeowner or adult renter, plus your lease’s terms and signature page or proof of ownership for a home bought in the last 30 days; any past Norfolk water account in your name must be paid in full.

A deposit is never required to activate water service.

Hampton Roads Sanitation District

HRSD treats wastewater in the Hampton Roads service area.

To start: Request water service from your local water utility; your HRSD account opens automatically.

Some local water utilities use HRSD’s billing system, so their customers get one combined HRUBS bill.

Norfolk Waste Management

The City of Norfolk provides waste management services.

Homes and multi-family homes with four units or less on the City’s waste collection system can get curbside recycling.