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Setting up utilities in Portsmouth

In Portsmouth, Dominion Energy Virginia delivers electricity, Columbia Gas of Virginia delivers gas, the Portsmouth Department of Public Utilities runs water, sewer depends on your address, and Portsmouth Waste Management handles trash pickup.

Moving to Portsmouth? Public Grid can set up your electric for you.

Your utilities in Portsmouth

Who to call for each service in Portsmouth, and how to start it.

ServiceProviderHow to start

Electric

Dominion Energy Virginia

The electric company for Richmond and most of Virginia.

To start: Dominion Energy asks for your Social Security number when you start service, along with your full legal name and your new address. Its start-service page doesn’t list another kind of ID you can give instead.

Or let Public Grid set it up →

Gas

Columbia Gas of Virginia

Natural gas in 98 communities across 65 percent of Virginia.

To start: Start online with the account holder’s name, SSN or TIN, phone, date of birth and email address.

Depending on your credit report, you may be required to pay a security deposit to get service in your name.

Water

Portsmouth Department of Public Utilities

Water and sanitary sewer service for the citizens of Portsmouth.

To start: Submit the online water service application with each owner’s or tenant’s SSN or EIN and a valid unexpired photo ID; homeowners must have closed on the property first.

With the application, owners send proof of ownership and tenants a valid lease signed by all parties, each with the City of Portsmouth Utility Contract; you must not have any outstanding balances with the City, and owners do not pay a deposit.

Sewer

Depends on your address

Portsmouth Department of Public Utilities

Water and sanitary sewer service for the citizens of Portsmouth.

Sewer lines and pumping stations, billed by the City

To start: Submit the online water service application with each owner’s or tenant’s SSN or EIN and a valid unexpired photo ID; homeowners must have closed on the property first.

With the application, owners send proof of ownership and tenants a valid lease signed by all parties, each with the City of Portsmouth Utility Contract; you must not have any outstanding balances with the City, and owners do not pay a deposit.

Hampton Roads Sanitation District

HRSD treats wastewater in the Hampton Roads service area.

Sewage treatment, billed separately by HRSD

To start: Request water service from your local water utility; your HRSD account opens automatically.

Some local water utilities use HRSD’s billing system, so their customers get one combined HRUBS bill.

Trash & recycling

Portsmouth Waste Management

The City of Portsmouth collects solid waste and recycling from homes.

To start: Establish your water account first; then the person named on it calls 757-393-8629 to request cans.

The water account needs a valid photo ID, the City Utility Contract, and proof of ownership (after closing) or a lease signed by all parties, with no outstanding City balances.

What Portsmouth homes pay for electricity

This is Dominion Energy Virginia’s average for the homes it serves. Your own bill depends on your home’s size and how you heat it.

$180

Dominion Energy Virginia’s average home bill, per month

17.3¢

Dominion Energy Virginia’s average price per kilowatt-hour (kWh)

FAQ

Questions about moving to Portsmouth

Every owner or tenant provides a valid unexpired photo ID and the City of Portsmouth Utility Contract, plus proof of ownership (owners) or a valid lease signed by all parties (tenants). You must not have any outstanding balances with the City of Portsmouth.

One City bill from the Department of Public Utilities combines water, sewer maintenance and refuse disposal. You’ll also automatically receive a separate bill from HRSD for wastewater treatment.

Sources: Dominion Energy Virginia, Columbia Gas of Virginia, Portsmouth Department of Public Utilities, Hampton Roads Sanitation District, Portsmouth Waste Management, EIA.

Public Grid isn’t affiliated with these companies.

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