Setting up utilities in Suffolk
In Suffolk, electricity depends on your address, gas depends on your address, the Suffolk Department of Public Utilities runs water, the Hampton Roads Sanitation District handles sewer, and Suffolk Refuse Collection handles trash pickup.
Moving to Suffolk? Public Grid can set up Dominion Energy Virginia for you.
Your utilities in Suffolk
Who to call for each service in Suffolk, and how to start it.
Electric
Depends on your address
Dominion Energy Virginia
Most of Suffolk
To start: Dominion Energy asks for your Social Security number when you start service, along with your full legal name and your new address. Its start-service page doesn’t list another kind of ID you can give instead.
Or let Public Grid set it up →Community Electric Cooperative
Electric co-op for rural Suffolk, Isle of Wight and Southampton.
Rural parts of Suffolk in 23434, 23437 and 23438
To start: Complete the membership application with your driver’s license (or government-issued ID) and Social Security number, then pay the fees; a security deposit may be required, based on a soft credit check.
Gas
Depends on your address
Virginia Natural Gas
Virginia Natural Gas serves customers in southeastern Virginia.
Parts of Suffolk; check your address with VNG
To start: Complete the start service request form or call 1-866-229-3578 if your home already has a gas meter.
Columbia Gas of Virginia
Natural gas in 98 communities across 65 percent of Virginia.
Northern Suffolk; check your address with Columbia Gas
To start: Start online with the account holder’s name, SSN or TIN, phone, date of birth and email address.
Depending on your credit report, you may be required to pay a security deposit to get service in your name.
Water
Suffolk Department of Public Utilities
Operates and maintains the City of Suffolk’s water and sewer systems.
To start: Contact the Customer Service Division at 757-514-7000; renters need to bring their lease and a picture ID into the Customer Service office, and renters in the Conservation District need a valid Rental Certificate of Occupancy on file with the City.
The City and HRSD send combined billing for sewer, water and wastewater treatment through HRUBS.
Sewer
Hampton Roads Sanitation District
HRSD treats wastewater in the Hampton Roads service area.
To start: Request water service from your local water utility; your HRSD account opens automatically.
Some local water utilities use HRSD’s billing system, so their customers get one combined HRUBS bill.
Trash & recycling
Suffolk Refuse Collection
Trash is collected weekly from city-issued curbside cans.
To start: Eligible properties are provided City refuse service; if your home has no City container, contact Refuse Collection at 757-514-7630 to request one, leased for a one-time non-refundable fee per bin.
The City does not provide refuse collection service on private roads.
What Suffolk homes pay for electricity
This is Dominion Energy Virginia’s average for the homes it serves. Your own bill depends on your home’s size and how you heat it.
$180
Dominion Energy Virginia’s average home bill, per month
17.3¢
Dominion Energy Virginia’s average price per kilowatt-hour (kWh)
FAQ
Questions about moving to Suffolk
Sources: Dominion Energy Virginia, Community Electric Cooperative, Virginia Natural Gas, Columbia Gas of Virginia, Suffolk Department of Public Utilities, Hampton Roads Sanitation District, Suffolk Refuse Collection, EIA.
Public Grid isn’t affiliated with these companies.
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