Question 1

Does Ohio Power Company need my Social Security number?

Accepted Answer

Ohio Power Company doesn’t require a Social Security number. It uses the number to check your credit, and if you don’t give it, you’ll need to pay a deposit or give another security guarantee instead.

Question 2

How do I start service with Ohio Power Company?

Accepted Answer

Start on aepohio.com or by phone, or let Public Grid set it up for free. Start a week or two before you move in.

Question 3

What do I do if my power is out?

Accepted Answer

Check Ohio Power Company’s outage map first. If your home isn’t on it, report the outage online or call Ohio Power Company at 1 (800) 672-2231. If you see a downed wire, stay far away from it and call Ohio Power Company right away.

Question 4

Can I choose a different electricity supplier?

Accepted Answer

Yes. In Ohio you can buy your electricity supply from another company. Ohio Power Company still delivers it, sends the bill and fixes outages. You can compare offers on Energy Choice Ohio (energychoice.ohio.gov).

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