Question 1

Does Jersey Central Power & Light need my Social Security number?

Accepted Answer

Jersey Central Power & Light asks for your Social Security number or a taxpayer ID number when you start service online. It may also ask for a photo ID or proof that you own or rent the home.

Question 2

How do I start service with Jersey Central Power & Light?

Accepted Answer

Start on firstenergycorp.com or by phone, or let Public Grid set it up for free. Start a week or two before you move in.

Question 3

What do I do if my power is out?

Accepted Answer

Check Jersey Central Power & Light’s outage map first. If your home isn’t on it, report the outage online or call Jersey Central Power & Light at 1 (888) 544-4877. If you see a downed wire, stay far away from it and call Jersey Central Power & Light right away.

Question 4

Can I choose a different electricity supplier?

Accepted Answer

Yes. In New Jersey you can buy your electricity supply from another company. Jersey Central Power & Light still delivers it, bills you for delivery and fixes outages. You can find licensed suppliers on NJ Power Switch (nj.gov/njpowerswitch).

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