Question 1

Does PPL Electric Utilities need my Social Security number?

Accepted Answer

PPL Electric Utilities may ask for your Social Security number to confirm who you are and check your credit, but it can’t require it. If you don’t give it, PPL asks for a government-issued photo ID, such as a driver’s license or passport, or two other IDs, one with a photo.

Question 2

How do I start service with PPL Electric Utilities?

Accepted Answer

Start on pplelectric.com or by phone, or let Public Grid set it up for free. Start a week or two before you move in.

Question 3

What do I do if my power is out?

Accepted Answer

Check PPL Electric Utilities’ outage map first. If your home isn’t on it, report the outage online or call PPL Electric Utilities at 1 (800) 342-5775. If you see a downed wire, stay far away from it and call PPL Electric Utilities right away.

Question 4

Can I choose a different electricity supplier?

Accepted Answer

Yes. In Pennsylvania you can buy your electricity supply from another company. PPL Electric Utilities still delivers it, sends the bill and fixes outages. You can compare offers on PAPowerSwitch (papowerswitch.com).

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