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Setting up utilities in Charlotte

In Charlotte, Duke Energy delivers electricity, Piedmont Natural Gas delivers gas, Charlotte Water runs water and sewer, and the City of Charlotte Solid Waste Services handles trash pickup.

Moving to Charlotte? Public Grid can set up your electric for you.

Your utilities in Charlotte

Who to call for each service in Charlotte, and how to start it.

ServiceProviderHow to start

Electric

Duke Energy

The electric company for Charlotte and the Piedmont.

To start: Duke Energy asks for your Social Security number and date of birth to start service online, because it runs a credit check on new customers. If you don’t have a Social Security number, you can call Duke Energy and start service with a driver’s license, passport or Mexican consular ID (matrícula consular) instead.

Or let Public Grid set it up →
Start or stop service1 (800) 777-9898Start on duke-energy.com (opens duke-energy.com in a new tab)
Read our Duke Energy guide

Gas

Piedmont Natural Gas

Piedmont Natural Gas provides natural gas in North and South Carolina.

To start: Schedule a start appointment online, and have your electricity and water active before that date.

Customer service1 (800) 752-7504Start on piedmontng.com (opens cass.piedmontng.com in a new tab)

Water & sewer

Charlotte Water

Charlotte Water is a public water and wastewater utility in Charlotte.

To start: Call 311 and ask for “water move in or move out”, with your Social Security Number (preferred) or a business EIN.

3111 (704) 336-7600charlottenc.gov (opens charlottenc.gov in a new tab)

Trash & recycling

City of Charlotte Solid Waste Services

The City collects garbage, recycling, yard and bulky waste in Charlotte.

Apartments, condominiums and townhomes are served through the City’s contractor, Waste Pro.

3111 (704) 336-7600charlottenc.gov (opens charlottenc.gov in a new tab)

What Charlotte homes pay for electricity

This is Duke Energy’s average for the homes it serves. Your own bill depends on your home’s size and how you heat it.

$140

Duke Energy’s average home bill, per month

14.0¢

Duke Energy’s average price per kilowatt-hour (kWh)

Estimate your Duke Energy bill

FAQ

Questions about moving to Charlotte

Call 311 or 704-336-7600 and ask for “water move in or move out”. Charlotte Water’s goal is to turn the water on within 24 to 48 hours, and a charge applies for new services.

Your electricity and water must be active before the appointment. If either one isn’t on when the technician arrives, starting your natural gas service is delayed.

Sources: Duke Energy, Piedmont Natural Gas, Charlotte Water, City of Charlotte Solid Waste Services, EIA.

Public Grid isn’t affiliated with these companies.

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