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Setting up utilities in Winston-Salem

In Winston-Salem, electricity depends on your address, Piedmont Natural Gas delivers gas, Winston-Salem/Forsyth County Utilities runs water and sewer, and the City of Winston-Salem Solid Waste Collections handles trash pickup.

Moving to Winston-Salem? Public Grid can set up Duke Energy for you.

Your utilities in Winston-Salem

Who to call for each service in Winston-Salem, and how to start it.

ServiceProviderHow to start

Electric

Depends on your address

Three companies serve Winston-Salem. Check your zip.

Duke Energy

Most of Winston-Salem

To start: Duke Energy asks for your Social Security number and date of birth to start service online, because it runs a credit check on new customers. If you don’t have a Social Security number, you can call Duke Energy and start service with a driver’s license, passport or Mexican consular ID (matrícula consular) instead.

Or let Public Grid set it up →
Start or stop service1 (800) 777-9898Start on duke-energy.com (opens duke-energy.com in a new tab)
Read our Duke Energy guide

Surry-Yadkin EMC

Serves Surry, Yadkin, Stokes, Wilkes and Forsyth counties.

Parts of northwest Winston-Salem (check with Surry-Yadkin)

To start: Complete and sign the residential service application with your Social Security number, driver’s license number and a copy of your license, and pay any security deposit required.

Customer service1 (336) 356-8241Start on syemc.com (opens syemc.com in a new tab)

EnergyUnited

EnergyUnited is a co-op serving members across a 19-county area.

Southeast edge near Kernersville (check with EnergyUnited)

To start: Search for your address to confirm EnergyUnited serves it, then complete the application with your personal identification ready.

Customer service1 (800) 522-3793Start on energyunited.com (opens energyunited.com in a new tab)

Gas

Piedmont Natural Gas

Piedmont Natural Gas provides natural gas in North and South Carolina.

To start: Request service online with your Social Security number, after lifting any credit or security freeze.

Customer service1 (800) 752-7504Start on piedmontng.com (opens cass.piedmontng.com in a new tab)

Water & sewer

Winston-Salem/Forsyth County Utilities

Winston-Salem/Forsyth County Utilities provides water and wastewater.

To start: Call CityLink with your SSN or TIN for a credit evaluation (without one, a deposit is required), and pay any deposit before service starts; renters also need a lease or Proof of Occupancy form.

3111 (336) 727-8000Start on cityofws.org (opens cityofws.org in a new tab)

Trash & recycling

City of Winston-Salem Solid Waste Collections

The City picks up trash, recycling and yard waste in Winston-Salem.

To start: Call CityLink at 311 or 336-727-8000.

The City serves single-family households in Winston-Salem.

3111 (336) 727-8000cityofws.org (opens cityofws.org in a new tab)

What Winston-Salem homes pay for electricity

This is Duke Energy’s average for the homes it serves. Your own bill depends on your home’s size and how you heat it.

$140

Duke Energy’s average home bill, per month

14.0¢

Duke Energy’s average price per kilowatt-hour (kWh)

Estimate your Duke Energy bill

FAQ

Questions about moving to Winston-Salem

It depends on a credit evaluation that uses your TIN or SSN, and any deposit assessed must be paid before service starts. If you don’t provide a TIN or SSN, a deposit is automatically required.

Call CityLink to transfer service. Current residential customers can usually have service at the new address within 24 hours of a request.

Sources: Duke Energy, Surry-Yadkin EMC, EnergyUnited, Piedmont Natural Gas, Winston-Salem/Forsyth County Utilities, City of Winston-Salem Solid Waste Collections, EIA.

Public Grid isn’t affiliated with these companies.

Report a mistake (opens support.onepublicgrid.com in a new tab)